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Last updated October 17, 2026
Personalized books are made for one child and one monster. Here is what to expect before and after production.
Nothing goes to print until your proof and our order checks are done. Before you order, take a careful look at the names, spelling, characters, format and your free preview pages. The full book is revealed in print. Every book is printed just for your child, never pulled from a shelf.
Shipping in the US is a flat $3.99. You’ll see the full total, including any tax, at checkout before you pay. Because each book is printed to order, delivery time covers both printing and the trip with the carrier. Estimates aren’t guarantees. Holidays, bad weather, address problems, carrier delays or a busy printer can all slow things down.
Please make sure your delivery address is complete and correct. If something needs fixing, tell us right away. Once production or shipping has started, it may be too late to change it.
Email hello@monstersnow.com as soon as you can and we’ll do our best to help before production starts. Since every book is made for one child, we usually can’t change or cancel an order once the approved files are in production.
Because each book is personalized, we generally can’t take it back if you change your mind, for a spelling you entered yourself, or for a design choice or other detail you saw in the proof you approved. None of this limits any rights that cannot legally be waived.
If your book arrives damaged, has a printing defect, or doesn’t match the file you approved, email us with your order number and clear photos of the book, the packaging and the shipping label. We’ll look into it and, if it qualifies, send a replacement or find another fair fix.
Please hold on to the book and packaging until we’ve sorted it out. The printer or carrier may ask for more photos or want to inspect it.
Let us know about any visible problem as soon as you reasonably can, ideally within seven days of delivery. It helps us document the issue with the printer or carrier, and it doesn’t limit any rights that cannot legally be waived.